ORDERS AND RETURNS
How can I order?
It's as easy as adding your desired product to your shopping cart and proceeding to check out with PayPal.
As soon as your payment is in, we'll get your order on its way to you. Happy shopping!
If you're in a different country, there might be an extra shipping fee. Feel free to reach out to us for confirmation. We're here to help!
If there are some hidden fees?
With us, what you see is what you get. The price listed on our product page is all-inclusive. The only extra cost you might encounter would be import duties on your end. But don't worry, most of our deliveries to the United States are tax-free!
We also offer tax-free deliveries to other countries depending on the product and delivery location. If any taxes are due, the shipping company (like DHL) will reach out to you via email.You can pay online and have your goods released without any hassle.
For any questions about taxes, don't hesitate to get in touch with us.
Looking for something unique or not finding what you need on our website?
No problem! We can customize all machines with your logo or other branding elements. We're open to other design requests too. If you need a machine with features not listed on our site, feel free to reach out. Our customer service team would be happy to provide a quote for you!
How you ensure my payment is safe?
Rest assured, making a payment on our site is completely safe. Our payment provider boasts a Level 1 PCI DSS (Payment Card Industry Data Security Standard) certification, which is the highest level of security in the industry. Your personal information is in safe hands!
Do you offer some guidance on how to use your spa machines？
Absolutely! With every purchase, we include free personal training sessions online to help you get the most out of your new machine. Plus, we also offer complimentary certification. We're here to support you every step of the way!
SHIPPING AND WARRANTY
Do you offer a warranty on your machines?
We've got you covered! All our machines come with a 2 or 3-year warranty (it's usually 2 years unless otherwise specified on the product page). We maintain strict quality control to ensure you get the best.
Our warranty safeguards you against any manufacturing, design, or material defects. If you notice any such issues, please let us know within a month.
However, do note that our warranty doesn't cover damages due to accidents, misuse, or issues not related to the manufacturing process. For more information about warranty, please refer to warranty policy.
How long is the warranty?
We've got your back!
All our professional spa machines come with a 2-year warranty from the delivery date, including lifelong technical support and free replacement parts, offering a solid protection for your investment. Some machines even have a 3-year warranty if it's stated on the product page. For handheld devices, we provide a 1-year warranty.
Quality is our top priority, and all our machines undergo rigorous quality control. If you encounter any technical issues, we'll promptly provide you with solutions. In case of any parts problems, we'll send you replacement parts that will definitely fix the issue, at no cost!
Don't worry about the replacement process, we have helpful videos to guide you through it, making it a quick and easy task. Plus, all the shipping fees for replacement parts are on us during the warranty period.
Do you offer refunds?
Certainly! We do offer both full and partial refunds. For more details on how this works, feel free to ask us about our Refund Policy. We're here to help!
For more information about refund, please refer to Refund Policy.
What shipping methods do you offer?
We partner with major couriers like DHL, FedEx, UPS, and local courier services to ensure your items reach you safely. Plus, if you're in the USA, UK, AU, or several other countries, shipping is on us! We're committed to making your shopping journey as easy and enjoyable as possible! For more information about shipping, please refer to Shipping Policy.
How long will delivery take?
We've got you covered! Our international express shipping will have your special order at your doorstep within 3 to 7 business days. This timeframe includes both the time we need to process your order and the transit time. However, please bear in mind that in times of global supply chain disruptions, delivery might take a bit longer than expected. We appreciate your patience and understanding!